DC² Divorce Coaching
Terms & Conditions
Last updated: 10th September 2026
Confidentiality
All client information is kept strictly confidential, except where disclosure is required by law. To conduct conflict-of-interest checks, DC² Divorce Coaching reserves the right to collect and process basic client details. These will be handled in accordance with UK GDPR regulations. View our Privacy Policy here.
Scope of Coaching
Coaching is a professional, goal-oriented service focused on personal development, practical support, decision-making and emotional resilience. It is not a substitute for legal advice, financial advice, therapy, counselling or other regulated professional services.
DC² Divorce Coaching does not provide legal or financial advice. Clients remain responsible for obtaining appropriate independent professional advice and for any decisions or actions they take as a result of the coaching process.
Coaching does not guarantee any particular personal, legal, financial or other outcome.
Session Scheduling
Sessions are by appointment only and may be conducted via phone, video call, or in person. In-person sessions are available in Cambridge (Cambridge Science Park) and must be booked in advance.
Payment
All fees must be paid in advance of each individual session or coaching package, unless otherwise agreed in writing.
Coaching packages are purchased as a defined allocation of coaching and support time. Unless otherwise agreed, package hours may be used for scheduled coaching sessions and other client support requested or agreed as part of the coaching engagement, including telephone calls, reviewing documents, correspondence, preparation and other agreed support. Time spent providing such support will be deducted from the client's remaining package balance.
Package hours must normally be used within 12 months of purchase unless otherwise agreed in writing. Clients are responsible for arranging sessions and making use of their package within this period.
Any fees, package inclusions, validity periods or other material conditions communicated to the client at the point of purchase form part of the agreement between the client and DC² Divorce Coaching.
Cancellations & Rescheduling
A minimum of 24 hours' notice is required to cancel or reschedule a booked session without charge.
Where less than 24 hours' notice is given, or a client does not attend a booked session, the session may be charged in full or, where the client has purchased a coaching package, the corresponding time may be deducted from the client's remaining package hours.
DC² Divorce Coaching may waive this requirement at its discretion in appropriate circumstances.
If DC² Divorce Coaching needs to cancel or reschedule a session, the client will not be charged for that session and any package time will remain available to them.
Late Arrivals
Sessions will end at the scheduled time, regardless of when they begin.
Termination of Coaching
Either the client or DC² Divorce Coaching may terminate the coaching relationship at any time by giving notice in writing.
DC² Divorce Coaching may terminate the coaching relationship with immediate effect where there is a serious reason for doing so, including abusive or threatening behaviour, non-payment of fees, a serious or irreparable breakdown in the coaching relationship, a conflict of interest, or circumstances in which continuing to provide coaching would be inappropriate, unsafe or outside the scope of DC² Divorce Coaching's services.
Where appropriate, DC² Divorce Coaching will seek to communicate the reasons for termination and, where possible, signpost the client towards alternative sources of support.
Termination of the coaching relationship does not automatically entitle the client to a refund of fees already paid. Any entitlement to a refund will be determined in accordance with the Refund Policy below and the client's statutory rights.
Any unused coaching package hours following termination will remain subject to the package validity period and the Refund Policy below.
Refund Policy
Coaching Packages
Coaching packages are purchased as a commitment to a defined allocation of coaching and support, rather than as a deposit or cash balance held on the client's behalf.
Once the applicable statutory cancellation period has expired, clients should not ordinarily expect to receive a refund simply because they decide not to use some or all of the remaining hours in their coaching package, no longer wish to continue coaching, or their circumstances change.
Unused package hours are therefore not ordinarily refundable on request. Clients are encouraged to consider carefully which package is appropriate for their anticipated needs before purchasing and to use their allocated hours within the applicable package validity period.
Where a client chooses to terminate a package before using all of their allocated hours, DC² Divorce Coaching will consider any refund entitlement in accordance with these Terms & Conditions, the circumstances of the cancellation and applicable consumer law. This may include consideration of services already provided and any reasonable losses arising directly from the cancellation.
DC² Divorce Coaching may also agree to a full or partial refund in exceptional circumstances at its discretion. Any discretionary refund will be considered on a case-by-case basis and does not create an entitlement to a refund in other cases.
Where DC² Divorce Coaching terminates an engagement or is unable to provide services already paid for, any unused fees will be dealt with fairly having regard to the services already provided, the reason for termination and the client's statutory rights.
Individual Sessions
Fees paid for individual coaching sessions may be refunded or transferred where the session is cancelled or rescheduled with at least 24 hours' notice.
Sessions cancelled with less than 24 hours' notice, and missed sessions, may be charged in full and are not ordinarily refundable, subject to the client's statutory rights and DC² Divorce Coaching's discretion in exceptional circumstances.
Statutory Rights
Nothing in this Refund Policy excludes, restricts or otherwise affects any rights or remedies a client has under applicable consumer law.
Where a client has a statutory right to a refund, DC² Divorce Coaching will provide that refund in accordance with the applicable legal requirements.
Requesting a Refund
Requests for refunds should be made in writing to doris@dc2divorcecoaching.co.uk and should include the client's name, the service or package purchased and the reason for the request.
Where a refund is due, it will be processed without undue delay and using the original payment method wherever reasonably possible, unless otherwise agreed.
Complaints
If you are dissatisfied with any aspect of the service provided, please raise this with DC² Divorce Coaching as soon as possible by contacting doris@dc2divorcecoaching.co.uk.
I will aim to acknowledge complaints promptly and work with you to seek an appropriate resolution.