Privacy Policy

Last Updated: 26/02/2025

DC² Divorce Coaching ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services or visiting our website, you agree to the terms outlined in this policy.

1. Who We Are

DC² Divorce Coaching provides coaching services to support individuals navigating divorce and separation. We are based in the United Kingdom and comply with UK data protection laws.

For any queries about this policy or your data, you can contact us at:
📧 doris@dc2divorcecoaching.co.uk

2. What Personal Data We Collect

We may collect and process the following types of personal data:

2.1 Information You Provide Directly

When you interact with us, we may collect:

Identity & Contact Data (e.g. name, email address, phone number)
Session Notes (limited notes from coaching sessions, only where necessary and with client consent)
Payment Details (processed securely via third-party payment providers; we do not store full payment details)
Any additional information you voluntarily share in correspondence or coaching sessions

2.2 Information Collected Automatically

When you visit our website, we may collect:

Technical Data (e.g. IP address, browser type, device information)
Usage Data (e.g. how you interact with our website, pages visited)

This helps us improve our website’s functionality and user experience.

2.3 Special Category Data

We do not actively collect sensitive personal data (e.g. health, ethnicity, religion) unless explicitly required and consented to for coaching purposes.

3. How We Use Your Data

We process personal data for the following lawful purposes:

✔ To provide coaching services – including scheduling sessions, communicating with you, and tailoring support to your needs.
✔ To process payments – securely managing transactions via trusted third-party payment providers.
✔ To improve our services – gathering insights from client interactions (anonymised where applicable).
✔ To comply with legal obligations – including safeguarding duties where disclosure is required by law.

We will never sell, rent, or share your data with third parties for marketing purposes.

4. Legal Basis for Processing Your Data

Under the UK GDPR, we rely on the following legal bases for processing your personal data:

Performance of a contract – to deliver coaching services you have requested.
Legitimate interest – for business operations such as customer support and website analytics.
Consent – where required, such as storing coaching notes or sending optional communications.
Legal obligation – where required to comply with applicable laws and safeguarding responsibilities

5. How We Store & Protect Your Data

We take appropriate technical and organisational measures to safeguard your data, including:

✔ Secure storage – Personal data is stored securely on encrypted systems.
✔ Limited access – Only authorised personnel have access to coaching notes or client information.
✔ Regular reviews – We routinely review our security measures to ensure compliance with best practices.

Your data is stored only for as long as necessary to fulfil the purposes outlined in this policy.

Client records & coaching notes – retained for a maximum of 6 months after the completion of services, unless legal or safeguarding reasons require a longer retention period.
Financial records – retained for 6 years in accordance with UK tax and accounting laws.
Website usage data – anonymised and retained for analytics purposes.

After these periods, data is securely deleted or anonymised.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

✔ Right to access – Request a copy of the data we hold about you.
✔ Right to rectification – Request corrections to any inaccurate or incomplete data.
✔ Right to erasure ("Right to be forgotten") – Request deletion of your data where no legal basis for retention exists.
✔ Right to restrict processing – Request that we limit how we use your data.
✔ Right to object – Object to the processing of your data for certain purposes.
✔ Right to data portability – Request a structured copy of your data for transfer to another service.
✔ Right to withdraw consent – Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at 📧 doris@dc2divorcecoaching.co.uk.

If you believe your rights have been violated, you can file a complaint with the UK Information Commissioner’s Office (ICO):
🌐 www.ico.org.uk

7. Third-Party Services & Data Sharing

We may share limited data with trusted third parties where necessary to deliver our services:

✔ Payment processors – For secure transactions (e.g. PayPal, Stripe).
✔ Legal compliance & safeguarding authorities – If disclosure is legally required.
✔ Website analytics services – To improve our online services (e.g. Google Analytics).

All third-party services comply with UK GDPR data protection requirements.

8. Cookies & Website Tracking

Our website may use cookies to enhance user experience and analyse site traffic.

✔ Essential Cookies – Necessary for website functionality.
✔ Analytics Cookies – Used to understand website interactions (e.g. Google Analytics).

By using our site, you consent to our use of cookies. You can adjust your cookie settings in your browser at any time.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website. If significant changes are made, we will notify you via email or website updates.

10. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

📧 doris@dc2divorcecoaching.co.uk